We would like to inform you that effective September 21, we are extending our operating hours on all Tuesdays from 8am - 5pm to 8am - 7pm. We hope that the new time will be more convenient to our clients and allow us to provide a better service to you.
As always, we must also have our staff’s best interests in mind. To avoid the risk of employee burnout with our extended hours, we will be adjusting our hours and services on select Saturdays. Effective October 2021, we will be continuing our normal business hours, 8am - 12pm on the 2nd and 4th Saturdays of each month.
The remaining Saturdays we will only be open for a 2 hour window from 9am - 11am in which we can accommodate medicine pick ups and/or boarding services. As there will not be a veterinarian on site on these limited Saturdays, we will not be able to schedule appointments or fill new prescriptions on those days.
We thank you for your continued support.
- the Animal Care Clinic team
By providing us notice of a cancellation, we may be able to accommodate other patients with your appointment slot. When you do not show up for a scheduled appointment, it creates an unused appointment slot that could have been used for another patient in need.
It is very important that you call within 24 hours in advance to cancel your appointment.
Any client who fails to show or cancels/reschedules an appointment and has not contacted our office with at least 24 hours notice will be considered a No Show. They then will be charged a $49 fee. This fee must be paid prior to your next appointment. If for any reason you need to cancel an appointment, please notify our office as soon as possible. Clients who fail to show or cancel/reschedules a surgical appointment with no 24 hour notice. There will be a $100.00 fee.
The fee is charged to the client and is due at the time of the next rescheduling of the next office visit.
As a courtesy (when time allows) we make reminder calls, emails, and text messages for appointments. If you do not receive reminder calls, emails and text messages, the above Policy will remain in effect.